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Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call 1-877-742-6604. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line and use more than one word.

Piano Wizard Academy > Help Desk > Knowledgebase

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I am not receiving license key via email


If you are not receiving your license key via email, check your spam folder to see if the email was delivered there.

Did you purchase Piano Wizard secondhand?

it is possible that registration code belongs to someone else.  If that's the case, you may be attempting to register a used or illegally distributed secondhand copy. Our licence prohibits software resale.  If you purchased Piano Wizard Premier used, you can purchase a license from us.  Contact us for details.

If that is not the case, and you are still not receiving your key, please contact us.

Music Wizard Support Team

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Article details
Article ID: 58
Category: Technical stuff and troubleshooting
Date added: 2013-03-10 16:43:50
Views: 793
Rating (Votes): Article rated 2.9/5.0 (44)

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