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Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call 1-877-742-6604. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line and use more than one word.

Knowledgebase
Piano Wizard Academy > Help Desk > Knowledgebase

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Pre-Sales
Does the software work with Windows 7, 8, 10 ?
I already have a digital MIDI keyboard. Do I need yours?
I was just looking to purchase just the software and can’t find it on your site
I’d like to try it first to see if it’s right for us
Hidden Features to Simplify Game for Special Needs Users
GamePlay
How to play Piano Wizard
Track Selection explanation
How to use In-Game Show Options
How to use the Octave Selector
Technical stuff and troubleshooting
When I run "Setup" my piano keyboard does not work.
I have the MAC OSX and when I try and run the game I get a 'data.pwf missing' error
I am not receiving license key via email
The screen won't let me register the game
Full screen issue
You must be logged in as Administrator fix for Windows Vista
I can't hear the keys I play
Minimum suggested hardware requirments
Can't see the game objects
How to upgrade to Premier (from Easy Mode)
» More topics
Installation & Keyboard Setup
No sound from keyboard
Where is my registration code?
I lost or destroyed by Piano Wizard installation CD and cannot re-install
How to setup your Keyboard
How to install Piano Wizard
How to install a MIDI cable
Installing DirectX 9.0c
Unable to enter Registration Code
How to reset M-Audio Keystation
Setup menu just takes me back to main screen
Partners, Investors, Vendors, and Affiliates
I have a question about my investment in your company
Post Sales
Shipping and Returns
Where is my order?
 

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» Top Knowledgebase articles: Views
 
» Latest Knowledgebase articles: Date added
 Hidden Features to Simplify Game for Special Needs Users 2017-04-17 17:20:45
 Adding more songs with MIDI Files 2016-12-21 20:48:39
 Cursor won't move / Frozen Screen 2016-09-25 19:50:40
 How to reset M-Audio Keystation 2016-03-07 23:43:48
 Unable to enter Registration Code 2016-02-19 01:49:05
 Setup menu just takes me back to main screen 2016-02-02 20:45:50
 Shipping and Returns 2015-12-22 14:57:04
 Can't see the game objects 2015-12-21 20:39:51
 The mouse cursor isn't responsive to my trackpad 2015-10-06 20:31:18
 Where is my order? 2015-09-06 10:12:57
 

 
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