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Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call 1-877-742-6604. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line and use more than one word.

Piano Wizard Academy > Help Desk > Knowledgebase

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Where is my registration code?


Our Premier software requires registration.  If purchased directly, this is sent in a box, usually along with stickers.

Our Next Gen software (2.0) is a download provided with bonus email, or is sent if purchased through Sonlight.   NO registration code is required.

For Premier:

The two word registration code is located on the reverse side of the CD sleeve that houses the Piano Wizard game CD.   Or it may be on a little postcard in your package.

  • If you are attempting to install on another computer (you are allowed 3 installations per household) and can access the game on your original computer,  look under "HELP/REPORT PROBLEMS".  Your registration code and license key will be listed there.
  • If your code is missing, please write to us for a new code.
  • If you previously registered and are reinstalling and don't recall your original code, when you write, please include your initial registration name and email address.

When entering your registration code, please look closely at the words.  There may or may not be a space before the DASH that separates the two words.  You will have to enter the code as such or it will not take.

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Article details
Article ID: 10
Category: Installation & Keyboard Setup
Date added: 2011-12-13 19:31:12
Views: 1516
Rating (Votes): Article rated 2.4/5.0 (51)

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