This article refers to our Premier software.

It sounds like there is some snafu with either your browser or your email, in that you are not getting the second part in the mail.

Note that the update on the 1.0 sometimes gives a false error message, i.e., it says it failed, but when we look it actually updated correctly. We don't have a way to fix that false error message as that software is about 10 years old, but the good news is that it actually works, just gives the false error, so its not a real issue.

First, I need you to review these videos on how 1.0 registration and set up happen.

http://www.pianowizardacademy.com/video/33.swf

You will be receiving the second part of the registration, the license key from us in this email, so you will NOT need to register it online, it will be "pre-registered" and should work when you input both codes.

http://www.pianowizardacademy.com/video/36.swf

This should help you with the keyboard set up, remember that the update button on Macs sometimes gives a false "error" message, but in fact it is updated with the latest 1.0 version and songs.

http://www.pianowizardacademy.com/video/30.swf

This is an alternative way to set up the keyboard or adjust it.

ALL of these videos are on our website at http://www.pianowizardacademy.com/helpdesk/tutorials.php AND in your 1.0 software, under the main menu Help/Demos button. There is a couple of hours of video all told, and you should have the Academy Quickstart DVD to give you an overview as well.

That said, please submit a ticket and point to this article as your issue.  We will send you a new  working registration code and license key.