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Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call 1-877-742-6604. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line and use more than one word.

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Does the software work with Windows 7, 8, 10 ?


Our Next Gen SOFTWARE (2.0) is FULLY compatible with Windows 7 / 8 / 10 - 32 and 64 bit systems.

In regard to our Premier Software, there is an issue with Vista upgraded to 7, a non-fresh install can cause issues but has been resolved by using Windows XP Compatibility Mode when running the Piano Wizard Premier software.

The M-Audio KeyRig 49’s native software (LiveLite?) is NOT compatible with Windows 7. This has no effect on usage with our game. The M-Audio KeyRig 49 also has issues with plug-and-play in some instances of Windows 7, however, that issue can be EASILY remedied by following a few simple steps on the M-Audio website.

Some users have also reported issues with Windows 8.  We suggest you search M-Audio support site to see if they've released drivers for Windows 8.

Bottom line is that our software is really compatible with all modern operating systems.  Therefore, for Windows 7 64 bit or Windows 8, we strongly recommend purchased Academy Family Pack 50 Software Plus (without keyboard) and purchasing a keyboard on your own that has already been certified to work with these operating systems.

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Article details
Article ID: 36
Category: Pre-Sales
Date added: 2012-04-17 16:28:36
Views: 1213
Rating (Votes): Article rated 2.6/5.0 (45)

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