Piano Wizard Support


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Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call (347) 705-7846. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line.

Knowledgebase Technical stuff and troubleshooting

Articles in this category

The screen won't let me register the game
1,109
(58)
I am not receiving license key via email
72,631
(78)
Windows 2000 - Plugged in keyboard without drivers
558
(40)
Minimum suggested hardware requirments
597
(46)
I can't hear the keys I play
692
(48)
How to upgrade to Premier (from Easy Mode)
561
(43)
I have the MAC OSX and when I try and run the game I get a 'data.pwf missing' error
1,630
(59)
Update in Vista Fix
433
(45)
Game Port MIDI installation
681
(43)
When I run "Setup" my piano keyboard does not work.
1,713
(83)
I have no sound in setup or gameplay
566
(46)
You must be logged in as Administrator fix for Windows Vista
725
(48)
Full screen issue
1,227
(54)
Premier Mode and possibly Easy Mode buttons are grayed out.
419
(33)
Update Error (-50)
613
(37)
Registration code is invalid
535
(33)
Piano Wizard Academy can't be opened because it is from an unidentified developer
401
(30)
Another screen size resolution workaround on PDF sent by customer
466
(30)
There is a delay when i hit the keys to hear the sound
569
(27)
The mouse cursor isn't responsive to my trackpad
487
(32)
Can't see the game objects
614
(25)
Cursor won't move / Frozen Screen
804
(43)
Error code: createprocess-failed-code-740/
451
(26)


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