Piano Wizard Support


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Please read this before requesting support

Many commons questions have been answered on our site though our knowledge base and FAQ. If you still need to speak with us please submit a ticket below. Pre-sales questions, to place an order by phone, affiliate partners, resellers, or other related questions may call (347) 705-7846. Purchase orders may be faxed to 1-303-530-4217. We currently do not accept technical support issues by phone and they will only be responded to via ticket below. To escalate your issue please submit detailed information including the optional fields in your ticket. If we cannot resolve your issue here a troubleshooting call may be scheduled. Please be descriptive in subject line.

The screen won't let me register the game

Registration issues are caused by a number things - no internet connection, incorrect code, not providing a valid email address during registration, etc.

To resolve:

1. First, you need to run "Setup"

2. Ensure that you have a working internet connection.  (number 1 cause of issues)

3. Ensure that you are entering a correct code - it must match what is in our system exactly.  Codes are case sensitive to ensure your "caps lock key" is off.

4. Some codes have a "space" before the dash - i.e. "BLENDED -ICE".  If you leave out the space, it won't work.

5. Ensure you provide a valid and correct email address where your license key will be emailed to.  If you are not receiving they key, check your "spam" folder to see if the email is being sent there.

 

If the above does not help:

Try to register OFFLINE:

Go to:  http://support.allegrorainbow.com/offlinereg.php

Choose your Product version (Windows or Macintosh)

Enter User ID and Registration Code
(Follow instructions on the page on where to find user ID).

Once successfully entered, the next page will request your details, including
email address.  Please ensure your enter that correctly.  Then check your email for your License Key.  It should arrive anywhere from a few minutes to within an hour, depending on web traffic. 

Also, check your spam folder to see if the email was delivered there if you don't appear to receive it.


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