Support and Contact Information

Piano Wizard 2.0 Next Gen User Manual | Piano Wizard 1.x Premier User Manual
How To Use Academy | Video Tutorials | FAQ | Keyboard Driver Database

Many commons questions users ask have already been answered on our site though our knowledge base and FAQ. If after review you still need to speak with us please submit a ticket below. Pre-sales questions or to place an order by phone, affiliate partners, resellers, or other related questions may call 1-877-742-6604. Purchase orders may be faxed to 1-303-530-4217. You may also write to us via postal mail at the address down the page. We currently do not accept tech support issues by phone and they will only be responded to via ticket below.

IMPORTANT: When submitting a support ticket, please provide all pertinant related details otherwise you will delay your solution (i.e. registration email, registration code, real name, phone, version, proof of ownership, etc). Use descriptive subject lines for your ticket. One or two word subject lines will be moved to the bottom of the queue (i.e. "help" or "support request"). We'll get back to you withiin 24-48 hours and if neccesary, set up a call to help resolve your issue.

Knowledgebase

Piano Wizard Academy > Help Desk > Knowledgebase

I already have a digital MIDI keyboard. Do I need yours?

Solution

No. You can buy Piano Wizard Academy bundle with or without a keyboard.

If you use your own keyboard you will need a cable to connect it to your computer. That will be either a simple USB cord, or a MIDI-To-USB cable. If you already have such a cable you are all set.

If not, then you will need to purchase one. For best compatibility, use one recommended or made by your keyboard manufacturer.

You will also need to install the appropriate drivers, available by the keyboard manufacturer.

Was this article helpful? yes / no

Article details

Article ID:	3
Category:	Pre-Sales
Date added:	2011-12-13 16:41:50
Views:	290
Rating (Votes):	(6)

« Go back