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Music Wizard Shipping and Return Policy
We ship via USPS Priority Mail and Priority International. Please allow 1-3 weeks for order delivery, the longer side for international delivery. If ordering with keyboard, please note that it may arrive in a separate package and at a different time.
The weight of the keyboard increases your shipping cost. If practical, we recommend you purchase Academy Software Family Pack 50 (without keyboard) and purchase your keyboard in a local store, or an online dealer that specializes in keyboard products. Otherwise, we are happy to fulfill your order as you wish.
Returns (while rare) are easy and headache free. Your order is fully protected with our rock-solid money back guarantee on the price of your product. If for any reason you need to return it to us, simply submit a support ticket to receive a return authorization and further instructions.
Individual downloadable products are not covered under are return policy and all sales are final.
What happens after I place my order?
After you order, please check your email. You will receive a couple of emails, including your order receipt.
If applicable, you will also receive instructions on how to download any digital products. Download is usually available on order confirmation screen, or you may receive a link via email. Any accompanying “stickers” will be sent via postal mail. We will begin the processing of your order and arrange to send it to fulfillment.
If you order Piano Wizard Academy with keyboard, you may receive two separate shipments – one for Academy Software/DVDs/Songbooks,etc, and the other for your keyboard (if ordered)
If you order Piano Wizard Academy, you are entitled to a free gold membership at the Virtual Campus. Please check your email for the sign-up link.
You may create an optional account with us so you can keep track of your purchases, check on shipping status, and manage any email subsriptions you may have. Any time after ordering you may visit www.pianowizardacademy.com/account to create one. Make sure you use the same name and email that you used for your order so the system will sync the data.
If you have any questions or concerns regarding your order, don’t hesitate to contact us.
Can I change my order after I place it?
We are happy to work with you. If you need to change your order, please contact us as soon as possible.
Once your order has been processed, no changes are permitted.
Starting with the next business day, please contact us on order status and your requested change and we’ll see if it’s not too late to help.
Is it safe to shop here?
Shopping at Piano Wizard Academy is safe and secure. The data you see on our pages where credit card payment is entered is encrypted with modern SSL technology so your personal information is completely protected.
On the payment screen you’ll see a “lock” in the browser address bar verifying that “your order is safe and secure.”
We hope this information addresses any security concerns you may have. If you prefer to order by phone, call us at 1-877-742-6604 Toll Free. If no one is available, please leave your number and a brief message and a rep will return your call.
We respect your privacy
Allegro Multimedia (DBA Music Wizard Group) and its affiliates, (“Allegro Multimedia”, “we”, or “us”) respect your right to privacy.
For U.S. Customers only: Paypal® Credit (formerly Bill Me Later) offers Piano Wizard Academy customers a safe, quick and inexpensive payment plan. If qualified, you can pay off the Piano Wizard Academy in 6 months for as little as $16 a week, cheaper than piano lessons for just one child!
OR enjoy 6 months of NO payments or interest. As long as you complete the total amount in 6 months, you’ll pay ZERO interest. Save THOUSANDS in just the first two years over traditional lessons, much more if you have more than one child. Pretty good deal!
Simply choose Paypal during checkout and once transferred to Paypal, select Paypal Credit as payment option and apply.